Same to me hand soap broken, candles broken and never let me use the coupons

Lately when I ordered the hand soaps some of them have the pumps broken. I have never had any problems before.i love their hand soap

Hand soaps are beginning to be watered down smell don't last not enough moisturizer

When I order on line to pickup in store they are never stocked so you have to pay for shipping

Too over priced. Not worth unless on sale with coupons

Never have most of the sale items in stock at the outlet mall in Gulfport Mississippi. Some elderly people don’t do inline shopping!

For some reason your fragrance does not last long. Not sure if you are watering it down or what. I spend 50.00 and it's not worth what I am getting to change out every 2 weeks. Sorry

Love using their products ever day

Please bring back Comfort!!!!!!!! So many people love it yet you don't offer it. Just for a limited time would be nice. We are told to ask for it here yet you don't listen. Please please. Thank you

I love there products and reasonable prices

I placed an order on Cyber Monday & the balance was taken out of my bank account, but when I tried to track my order & wasn't letting me, I was told my order #wasn't valid, so now I'm out $52.00 here at Christmas & I'm a 72 low income person ! I ordered from them because with the Cyber Monday deals I could afford to get more gifts than I otherwise couldn't afford ! Now I'm not sure what to do !😥😥

Love shopping there

I just LOVE body works! I have a lot of candles, the bad thing about the candles...they burn so fast, that sometimes I wonder if buying them is worth it. The price, way to much. Yankee candles smell amazing too. But I still love body works. Thank you ladies for always being polite to me.💜

Too expensive to buy anymore

Getting very expensive! Some candle scents are no longer available.

Girl at checkout told me I couldn't use my 20% coupon on sale items. I had used it before on sale items. She said she been there long enough to know. I assumed it was a new rule so I made my purchase. Next day I went back and made another purchase and the "manager" checked me out and let me use my coupon. I guess she been there "long enough" to know I could use the coupon 😂

I love the candle and plug in

I only use Bath and Body Works products. Love the scents Hand wash. Body wash. Scented hand gels Warm Vanilla scents

The plug in are not well scented. Using them in both baths and literally there is no fragrance. I have a couple also that still has the wrapping sealed across the top and the fragrance has dissipated.

Love the Eucslyptus and Spearmint stress relief items. Have bought other brands but Bath and Body works brand is the best ever.

I love and body works. My only problem is that i can not find bath and body works Japanese cherry blossom perfume and guess you don’t make it any more. It is mine and my daughters favorite.

I love the I absolutely love your body sprays and body cream and candles. I get so many compliments on the way I smell EVERY SINGLE TIME I go somewhere. I even use the body creams on my 4yr old daughter ever since she was about a year old. Very pleased with your products and will ALWAYS continue to use your products.

I absolutely love your body sprays and body cream and candles. I get so many compliments on the way I smell EVERY SINGLE TIME I go somewhere. I even use the body creams on my 4yr old daughter ever since she was about a year old. Very pleased with your products and will ALWAYS continue to use your products.

I look forward to my 6 auto refresh wallflower refills every month!

Love your products. I also love your candles 🕯they smell so great!

What happened to your prices? Can't buy from you anymore

I have been buying candles bi monthly from them for years as well as lots of body cream and shower sets. I think they have the best candles and I love their body products. I have never had anything less than really good experiences. However, to anyone who has received their box in bad condition.. I caught the delivery driver one day as he DROPPED my box onto the ground, intentionally, and sped down the stairs. Thank goodness I was right inside and opened the door only to see the bottom of the box where he had dropped it and torn it up!! I was livid. I went after him and caught him. I let him know I heard him just drop my box, vs bending over to put it down. He tried to deny it which didn't work. I got his name and the number to the shipping co. I told him if anything was broken, I would be calling them asap. Shockingly, he agreed to come back and look at the inside of the box with me. Luckily, nothing was broken. I'm sure he's not the only delivery person to ever do that. I always follow the tracking to be here for deliveries. p.S. My favorite new candle is the Blueberry Biscotti. Great , lasting scent.

Love mahogany coconut 🥥 candle 🕯

I love this store. I mainly get wallflowers, room spray, and aromatherapy sprays

Theses is the best store to stop for deals Every time i see a deal I go get it

I received my shipment on yesterday but when I got it my package was open on one side the box was damaged, Not understand why. But it happen everything was in there.

Bath and body works promise me a 25$ eGift card weeks ago for a order they messed up and still nothing

Out of small gift bag with purchase. $10 Coupon mailed with otr coupons had different expiration date then otr coupons made for another dissapointment at registet.

I love them so much and can’t wait to go in the stores to use my coupons for the sale today

I called before October to find out when the candle day was they told me Saturday and Sunday and just recently I found out that it's Friday and Saturday I had taken Saturday off from work just so I could go stand in line to get my Candles now I have to work and I hope I don't miss out just called the store and they said until they sell out that it's very disappointing that they changed the date when you try to plan ahead

Been promised coupons for over a year I have called many times and get the same promise that they will send me coupons. I'm still calling and and still waiting

I think shipping is tooo high!

Do this may concern I have not received not one coupon in the mail at all and I've been spending all my money at this store I have spent over $3,000 when y'all open the store back up when we was on lockdown and I have not received any coupons at all

the fragrances make me feel very fresh and smell delicious

I always sign up for free samples and never receive any. If there's no free samples then coupons would be great. Sincerely Tina Johnson

Why don't you have Cotton Blossom any more?? It was my favorite .

I've tried unsuccessfully both by email and telephone ☎️ to receive the same monthly coupons and still nothing! I shop there today and last week for holiday gifts 🎁 HELP

Even though you have sales your prices are too high on candles Etc

I'm a member they said I would receive coupon's in the mail and I haven't seen one coupon yet! But I do love and shop at bath and body works all the time but coupons would be nice!

I love shopping at Bath &Body Works! Love the smell before I even enter the store!! Please mail me coupons, I’ve never received any!

Love their lotions. Make you feel so moisturized. Many of their fragrances smell so good you dont even have to wear any extra perfumes

We need samples of the new smells!! Our local store isn’t open due to the pandemic. Won’t buy them if I don’t know if I’ll even like them. Avon does it, so why are they not available? Also no coupons in months. Used to get them every few months and a new one right as the recent one was gonna expire. That saved me enough money to where I could spend more money!! Serious Fail people!! Plus retired fragrances were always at a discount price now there full price! What’s up with that??

Why is it that I don't receive my mail coupon.I shop there all the.plz send me coupon.

Best smelling fragrance and last a long time. Wish I could get coupons in mail not emails.

I tried sooo hard to catch that flash sale, I input all of my information as well as my credit card number, and guess what? They suddenly got a "GLITCH" so I could not get my BEAUTIFUL DAY products. When I called to report the problem NO ANSWER. I'm still unhappy about that. Because of that problem I feel like the Flash sale should have been extended.

I do not receive coupons by mail why is that

Love their beach scents.

Sales on 3 wick candles @$9.95 best ever. Current sales $12.50 - $15.50 not good incentive for me.😭

I really like the Into The Night products but I can’t shop at the mall any longer & the outlet store right by my house doesn’t always carry the smaller spray perfumes

Love the products but the price continues to go up. Soon I'm going to be priced out of the product. I'll just be going to the semi-annual sales which aren't as good as they used to be.

I love their service and products

I Love Bath and Bofy works.

Haven’t received my orders since the semi-annual sale started. Over $200 worth of items. Only to be told it was held up at a distribution center and I would be issued a refund but wait...it gets better. They no longer have items I ordered. Re-ordered at SA price and still haven’t received. Looked at online order & rep charged full price.🤬🤬🤬

My wife and I love the store. We are always looking for the deals on the products for our family and our friends.

Why is Zen not on sale or available in the store? Would like coupons in the mail also. Friends say the on line shipping price is outrageous.

Would like something like the mail coupons 20% of purchases. Sale on hand sanitizer. Would appreciate mail coupon are better. I love your products but I like sales and deals.

Love your products, but your delivery leaves a bad taste n my mouth. I'm rethinking if I'll b placing another order anytime soon!

I went to the store and was helped by a wonderful sales person so that I could find what I wanted quickly and get in and out of the store in a timely manner

Products are good. Need to have free shipping,the way things are going be happy anyone can afford anything. I placed an order everything was available and when my order of supposedly 6 items arrived in a large box, there was only 1 bottle of lotion. I called in about it only then to find out that 3 of my other purchases were no longer available. NOT HAPPY AT ALL !

I m mary and I m a senior. I love bath - n- body works . My daughter gets them for me

Love the candles..we use one almost everyday. Just wish I received more coupons.

I love everything about bath & body I even love it more when they send me some coupons in the mail

I love bath and body works, they have amazing scents that last up to 12 hours

I dont receive the coupons either. I love Bath ,& Body Works products. and I buy a lot of lotion, shower gel and many different scents!! Just wish I would get coupons in the mail !!

I loved there products, but I never received the coupons that Bath and body works promise to send you. I Order all the time. Elise Parrish

If they had free shipping I'd order something but they don't so I went to Glade air fresheners

My favorite hand soap, candles and plug ins!

Love ordering bath and body work it really last much longer

I have tried many varieties of lotions, bath gels and multiple home diffusers but there's None ! As good as Bath And Bodys. My favorite is the Fall and Christmas collections Thank you to the wonderful staff at the Village store in Lady Lake Florida

Need to honor 20% off coupons along with discounts. Also, everything should be accessible when needed.!!! Including Xmas items. Soaps candles. Maybe a purchase limit, but I wanted bath washed for men and can't find it [NORI]

That’s my store i go to bath&body work every other week

I like the colognes a lot but the one thing I really loved was the shampoo and conditioner,eucalyptus and mint! Wish You would get it back! That’s the only thing I don’t like about the company! You stop selling things people like! Sorry if I’m being rude!

B&bw has always been priced too high. Always shopped the sales. Now I can’t afford to do that anymore without a gift certificate. Lower the prices and business will come back.

“Scalping” your “ Devoted Customers!” With Higher Prices,& No Real Deals....Is “ Never” going to keep your Company “ Flourishing.” It’s a shame! We used to get Great Deals on: Hand soaps,& Antibacterial hand sanitizers! {2.50 ea} Now... No one can afford to buy in bigger quantities! Then, you wonder why your doors will be closing....It is Really Sad that in times like these...when your “Devoted Customers” need you the most! A “ Once”- Great Company.. turns to “ GREED.”

You raised the prices which is wrong. People out of work & you expect them to buy VERY WRONG.

No coupons, No free shipping, No Purchases!

I miss the mail coupons as well. But I was disappointed that they don’t offer free shipping during this pandemic! I had 2 items in my cart and shipping was more than the items so I decided not to buy anything. Not smart business!!!

I miss the Mail coupons ! I love them and not only used them but then while I’m the store often bought more because it was here!

Shipping should be free

I was going to make a purchase since store closed - the shipping is what made me reconsider - I’ll look elsewhere

Just so everyone knows bath$ body works no longer has coupons & you don’t get a deal when you order online. The price looks good but without 20% off don’t bother the shipping is outrageous and you wait 3 weeks for your purchase. Very poor communication with customers. Also with the chat line they like to hang up on you. Also if you place an order and decide your waiting too long and want to cancel it you CAN’T !!! BEWARE

They should offer free shipping while the store is closed!!!!

Yes please offer free shipping.

Why don’t you run some specials on soaps and sanitizers?

Can u wave the shipping fee, like a lot of other places, you said a fee and then when ur done it's a whole different fee when u add shipping

I love bath and body works hand sanitizer. my favorite products and my favorite store.

They never placed my order I did on line. I even have copy print out said they dont have any info about it. Merry christmas with no gift Thsnkd

i love the candles from here but the last two online purchases two boxes delivered were packed very cheaply and i got broken candles they weren’t wrapped fully a small strip of bubble wrap in the middle but nothing to protect the bottom or top my candle was shattered 🤬in two separate orders!! cmon you charge enuf please send them out safely!!!

I am upset that I no longer get the coupons in the mail. I use them all the time so don’t know why they stopped coming.

I wish y’all could sell the “Mom” stuff more often 😁

I wish you wojld bring back kitchen lemon deep cleaning. I love it

Love it all...have used Bath & Body for years, my Daughter is 31 yrs. old & has used it also , I still buy it for her & my Grandbabies!!!

Everything is so nice hope something go down to 90%

I love so many things from Bath & Body works. My husband is not that crazy about ordering merchandise online. So could you please send me coupons through the mail. Thank you, and God bless.

In response to Karen’s comment on 5-15-16... it is now 2019, but this past Christmas, I ordered way early enough to have gotten all my Christmas candles on time, for the holidays, but I didn’t get them, so when I called, to complain, they were going to re-ship out, but since Christmas was now OVER, I asked if I could change fragrances in their candles, and they said NO. They would not let me switch out those Christmas candles for other up-to-date fragrances which I did NOT think was right, since it WAS THEIR ERROR that I did not ever receive them before Christmas, in the first place! Very disappointed, myself, so I know how you feel, Karen! That part sucked!!! I hope people that have some PULL,... will get this problem taken care of. Should not take any 9 days to get something shipped to ya, when ya have stores EVERYWHERE! Crazy!

My wife loves your candy apple stuff

Bath & Body is a one stop shopping place for Christmas Gifts!! They have Great Deals!!

I love bath n body works the candles are glorious an the avon store is my fav. THE LADIES ARE THE GREATEST IN PERSONALITY AND APPEARANCES !!NO ONE SHOULD WALK OUT UNHAPPY AND IF THEY DO ITS ON THEM thx Tammy

Amazing staff fragrance and all the shenanigans in stores and online very helpful in understanding representative as well

Great product, NO challenge with online orders/coupons BUT definitely decline in expert courteous customer service with face to face store shopping.

Wonderful store great items great sale

I love everything I bought from bath and body work.

Very dissatisfied when they offer free shipping they don't tell you it will be 9 days before you get the product, This has happened twice now.

I bought some candles and the one I think that it was peach and OMG it made the house smell like there was propane leaking all over the house!! It was real bad!!! Would never buy candles here again!!

Love their candles and wallflowers but as much as I order, shipping should be free. Plus the coupons that are enclosed in the items I order, should be for things I order...not men's fragrances!! Will rate GOOD only because of comments above. EZV

I love the candles but I feel like they are over priced and they should have better coupons for the high prices.

Bath and Body Works has the best products on the market. I love their products because the scent lasts forever. It's as if you're wearing an expensive bottle of perfume!

Love there products but l never get any coupons for free things or percentage off. my friends and family are always getting these in the mail

Love bath and body works I go there all the time. thank you for your good service. I will continue to shop there. the cashiers are very nice. I love everything I get there

i love it because make me smell so goood

love bath and body and the specials they have helped so much with my Christmas gifts. Everyone loves them so much. service is wonderful at dyersburg, tn store.

I love Bath and Body. I've always received fantastic service there. Melanie at Bath and Body in MARKET STREET THE WOODLANDS TX. Has always helped me when I go in.

WONDERFUL product & you won't find any other lotions, sprays candles etc. anywhere and @ a affordable price.

I love BBW! But I am disappointed about the service I received the last time I shopped in Jackson TN. I live 45 miles from any store and went to get my favorite fragrances. I pulled up a coupon on my phone and the clerk refused for me to use it in the store. I left without buying anything and when I got to my car it clearly states in store or online coupon. Don't know if I will be going back to that store.

Why don't they send in the mail coupons ? I don't have a printer so it's hard for me to get their coupons.

I LOVE BATH AND BODY WORK. The workers are so kind and respectful. They help me all the time I go there and they help me get the best fragrance and they let me know what new fragrance arrived and what are the sales. Thank You All So Much.

I love the variety of smells they have. For me and my home!!!! They are the best!!!!!❤

I love shopping and excellent products.

Great products at a reasonable price. Love their anti-bacterial liquid hand soaps and their scented candles.

Excellent products and just love the antibacterial moisturizing liquid hand soaps and the shower and moisturizing lotions.

I love all your products and also the coupons are amazing,,another thing that I must praise about is that this company sends me and my family 20% coupons to use in the U,S FOR THE BLACK FRIDAY EVENT,,WE GO EVERY YEAR,,THERE ARE 12 OF US GIRLS AND BELIEVE ME WE SPEND LOTS,,GREAT DEALS and I love the bags,,my granddaughter lives at the store,, great products and the candles are just wonderful,,thanks for all your emails and offers,,from Canada

I recently ordered online from Bath and Body Works for the first time. I have always enjoyed their products, especially the Blue Spa line. Since I live over 90 miles from the closest store ( I live in the middle of nowhere), I chose to shop online. How easy! Product descriptions, browsing, etc. was such a snap compared to most websites. I definitely will shop at the website again soon!

I love shopping for Bath & Body products! The smell in the store is TERRIFIC!!! All of the products are wonderful. I really like sharing the great bargains I find with my friends. My daughter says I should buy stock in the company because I buy so much. Bath & Body is the only one for me!!!

I love this company, they have such great customer service no matter where you go in the country. I moved from Michigan to North Carolina and I still received great service at their stores and no problems at all with using the coupons from coupon great.com. Thanks for this site!!!

I love shopping at Bath & Body Works. The sales people are everywhere which makes it easier when I have a question. They are so helpful & always smiling. The coupons we get from online are really good too, which makes me go to the store I look for more things to buy. Thank you for coming to Honolulu, Hawaii. Sandy

I absolutely love ur products. your lotions give my skin the most wonderful feeling and the beautiful scents stay with me all day .

I love the products that bath & body works supply. The candles are worth the money they burn great.

Love the new fragrances and special offers. Sales staff are super friendly and very helpful. Always greeted as I enter the stores. Very welcoming place to shop with great gift ideas.

I love BBW products...not only do I use them everyday but I love being able to give a nice gift to all my friends without breaking the bank! Everyone loves getting BBW!

I love Bath & Body Works because each frangrance is so fresh and welcoming I really enjoy the hand soaps and the air freshners their incredilble and the chrstmas soap holders are so beautiful and the trash cans are so pretty I hope I will win the amazon gift card so I can do some Christmas shopping from home since I just had surgery this Monday Dec. 12,2011 Sincerely, Brenda Hornecker

I use Bath and Body Works Shower gel, body lotion and fragrances. I love their wide range of collection. Their products are aromatic and cool.

i love bath and body works they have the most awesome fragrances and everyone is very helpful there.

the body sprays just enhances my odor when i used them in the tropics every one keeps asking what perfume im wearing i just tell them its the Bath and Body Works body spray its just unbelievable how good it smells when the sun touches your shin

Bath and Body Works have the greatest products with the greatest scents. I love shopping here for lotion and candles plus they always have great sales rolling around during the black friday and christmas.

Bath & Body Works is best ever product i have used .......I love it alot and will be using it for ever..........

I love all there candela they smell so good and they smell to the last dip

Bath and body works is great! They have amazing scents and all of their products are awesome! Also they have good deals.

Bath & Body Works is so great its has all the smell god i love there items if i could i would buy the whole store out.

I enjoy the trail sizes so I can travel with my beauty aides. And during the holiday you have prices for everyone to give something.

I love bath and body works. They always have sales, and when you combine the sales with your coupons, that means even more savings!

Bath and Body Works is so fabulous! Lip gloss is my best friend and thats because of BBW!

Love the fragrances at Bath and Body works. Use these products daily

I love the smell and all stuff in there. The price is fanstatic.

Japanese Cherry Blossom, just love the smell, all the body lotions are fantastic, they really moisturize

Bath and Body Works Spa line is great! Pricey but still cheaper than the spa...

Good Stuff