I have been buying candles bi monthly from them for years as well as lots of body cream and shower sets. I think they have the best candles and I love their body products. I have never had anything less than really good experiences. However, to anyone who has received their box in bad condition..
I caught the delivery driver one day as he DROPPED my box onto the ground, intentionally, and sped down the stairs. Thank goodness I was right inside and opened the door only to see the bottom of the box where he had dropped it and torn it up!! I was livid. I went after him and caught him. I let him know I heard him just drop my box, vs bending over to put it down. He tried to deny it which didn't work. I got his name and the number to the shipping co. I told him if anything was broken, I would be calling them asap. Shockingly, he agreed to come back and look at the inside of the box with me. Luckily, nothing was broken. I'm sure he's not the only delivery person to ever do that. I always follow the tracking to be here for deliveries. p.S. My favorite new candle is the Blueberry Biscotti. Great , lasting scent.
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